Frequently Asked Questions

• Which items related to this recalling?

  Only Royal Gourmet Patio 2-Burner gas grills with Side Shelves which were sold exclusively online at Wayfair.com from August, 2017 through November 2019. The recalled gas grills include Model Number GG2004 in red color, GG2005 in black color and GG2006 in silver color.

• Where can I find the Model No. on products?

  The model numbers can be found on the rear base of the gas grills.

  

• I bought products from other platform, did it related to this recalling?

  No, only the batches sold in Wayfair related to this recalling.

• The service tel is busy all the time. How can I get in touch for this issue?

  Pls send an email to service@royalgourmetusa.com, indicating your Model No., PO No. And the platform you bought from,
  and the contact info. Our Service Specialist will contact you later.